Hairfit Support

Need help? Email hello@relentlessforgestudio.com. We usually reply within one business day.

How do I get the best results?

Face the camera straight on, in soft even light (a window in front of you is ideal), with your whole head and hair in the frame and your hair off your face. Hairfit's camera checks each of these and takes the photo when they all pass.

My curls, coils, braids or locs changed

Tell Hairfit your hair type when you start (you can change it in Settings). With "Keep my cut" and a new color, Hairfit keeps your curl pattern, braids, locs or twists exactly and only changes the color. If a look still gets your texture wrong, email us the style name so we can improve it.

How is my face shape worked out?

On your iPhone, from the proportions of your face: its length against its width, and the widths of your forehead, cheekbones and jaw. Hairfit shows you the numbers. It is a guide, not a rule: wear what you like.

How much does it cost?

3 looks are free. A Hair Session is 20 looks for $3.99, once, and they never expire. Hairfit Plus is $34.99 a year for 30 looks every month. Prices are in US dollars and vary by country.

How do I cancel Hairfit Plus?

In Hairfit, open Settings → Manage subscription. Or on your iPhone, Settings → your name → Subscriptions → Hairfit. Cancel at least 24 hours before it renews.

I bought looks but they're not showing

Make sure you're online and reopen the app. In Settings, tap Restore purchases. If they still don't appear, email us with the date of the purchase.

A look failed

If a look can't be made, no look is used. Try a clearer, front-facing selfie.

How do I delete my data?

Settings → Delete all my data removes your photos and looks from your phone and your record from our server.

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